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FAQ's

Order Processing and Shipping

1. How long will it take to get my order?

Your order is important to us! We strive to ship all orders within one business day. At peak times (such as before the holidays) it can take a bit longer for your order to leave our warehouse. Once we have packed your shipment, we hand it off to the friendly UPS guy. His name is Matt and he's on board with our mission of getting you your wine quickly and safely. With the exception of inclement weather and certain Federal Holidays (see below), Matt collects and delivers wine from Monday to Friday. The map below will help you determine how long it takes from the time your order ships to the time it's delivered.

The following list outlines dates that could add to your shipping time.

UPS does not pick up (and may not conduct deliveries) on these days:
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
For a detailed list of dates corresponding to the 2016 calendar year please click here.

At kosherwine.com we close our offices in observance of the following Jewish Holidays:
Rosh Hashanah
Yom Kippur
Sukkot (first and last days of the holiday)
Purim
Passover (first and last days of the holiday)
Shavuot

Orders placed around the above-mentioned Holidays will increase processing and/or transit times for your order, but we've got you covered! Just tell us that you want to be reminded of our shipping deadlines before significant dates (for example Passover or Rosh Hashanah) by joining our email notification list.


2. But I really need my wine quicker...

We get it! We offer free ground shipping on orders in increments of 12 bottles (6 magnums, and 24 mini bottles), but you can expedite shipping if you would like you order to arrive sooner. If there's a real rush and you're concerned about getting your order on time, please reach out to us to place your order, or contact us with your order number so we can do our best to accommodate your needs.


3. I found the same wine somewhere else, but at a lower price. Will you price match?

We strive to give you the largest selection at the best price. If you find the same wine and vintage at the same price in the contiguous United States, we might be able to price match for you. Don’t forget that our free shipping saves you money on the final price, so we may factor that into our price matching too.


4. I heard that can now ship to MA and TX. Is it true?

Yes it is! We're pleased that we can now ship to both TX and MA.. 


5. Are there any other States that you don't ship to?

Regulations and laws are in place that limit our ability to ship to Utah. The rest of you lucky folk, are still eligible


7. Can you ship my wine to Hawaii or Alaska?

We absolutely can ship to Hawaii and Alaska but we're not able to offer free shipping to these locations. Cost will vary based on the size of your order and rates are determined when you checkout. .


8. Signature Required: Do I need to be home to receive my order?

Federal regulations require an adult, with valid ID to sign for all deliveries containing alcohol. THIS IS NOT A KOSHERWINE.COM REQUIREMENT THEREFORE, WE DO NOT HAVE THE ABILITY TO WAIVE THIS REQUIREMENT. We recommend signing up for <UPS My Choice so you can monitor your shipment, you can also make changes to the delivery address once it's shipped.
If you are not home to receive your shipment, UPS will leave a note on your door and make two more delivery attempts. After the third failed attempt your wine will be returned to us. You may be responsible for the cost of re-shipping orders that are returned.
Tip: Our customers find that shipping their order to a business address increases the odds of a successful delivery on the first attempt.


9. What is your policy on Vintages?

Our inventory changes daily, and many wineries will change vintage without alerting us ahead of time. For that reason, we reserve the right to substitute vintages on any bottle of wine that costs less than $15. If you are not willing to accept a substitute, please tell us by leaving a note in the comments section when you order.

When a bottle costs $15 or more, we will always notify you if the vintage is no longer available and give you the option to choose a substitute vintage or amend your order.


10. Will my wine spoil? Or freeze?

We monitor the weather closely to ensure the outside temperature does not jeopardize the integrity of the wine while en route. If we have any concerns due to extreme - hot or cold -weather, we will hold the shipment in our warehouse until the weather is suitable for shipping wine.


11. Can I return some or all of my order?

We do accept returns of any wine that is unopened and salable. Returns are subject to a 15% restocking fee and the original cost of shipping the wine to you, and shipping the return back to us. As is tradition in the wine trade, all bottles over 10 years old are final-sale only and can not be returned. If you receive a bottle that has spoiled, is leaking, or is otherwise damaged, we will offer store credit equal to the value of the wine. This credit is transferable and will not expire. If you do receive a spoiled bottle, please do not discard the wine as we will arrange for it to be returned to our warehouse.

Get In Touch

Customer Service Hours:
Monday - Thursday: 10:00 AM - 4:00 PM
Friday: 10:00 AM - 2:00 PM

Email: customerservice@kosherwine.com

Phone: 1-866-567-4370 (KOSHER-0)