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Shipping Policy

What qualifies for free shipping?
At KosherWine.com we want you to have the very best experience from shopping to shipping. Every full case of wine you buy ships for free. That's right, every case of 12 bottles that go into a box ship for free. And yes, you can mix-and-match to build your own case! Unfortunately, partial cases do incur a nominal shipping fee. Ordering multiples of 12 bottles will help you avoid shipping costs.

We cannot ship to Utah. We will ship to Hawaii and Alaska, but cannot offer free shipping to either state.

How long will it take to get my order?
Your order is important to us! We strive to ship all orders within one business day, however, the cut-off time to receive shipments is 4:00 pm Monday-Friday and 2:00 pm on Fridays and Erev Yomim Tovim. All shipments submitted over the weekend will be received on Monday. We cannot ship to Utah. The state of Texas has an extended shipping time of 10-12 days. At peak times (such as before the holidays) it can take a bit longer for your order to leave our warehouse. Once we have packed your shipment, we hand it off to the friendly UPS guy. His name is Matt and he's on board with our mission of getting you your wine quickly and safely. With the exception of inclement weather and certain Federal Holidays, Matt collects and delivers wine from Monday to Friday. The map below will help you determine how long it takes from the time your order ships to the time it's delivered.

Kosher Wine Shipping Map

Which days could add to my shipping time?
UPS does not pick up (and may not conduct deliveries) on these days:

New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

For a detailed list of dates corresponding to the 2017 calendar year please click here. At kosherwine.com we close our offices in observance of the following Jewish Holidays:

Rosh Hashanah
Yom Kippur
Sukkot (first and last days of the holiday)
Purim
Passover (first and last days of the holiday)
Shavuot
Orders placed around the above-mentioned Holidays will increase processing and/or transit times for your order, but we've got you covered! Just tell us that you want to be reminded of our shipping deadlines before significant dates (for example Passover or Rosh Hashanah) by joining our email notification list.

But I really need my wine quicker...
We get it! We offer free ground shipping on orders in increments of 12 bottles (6 magnums, and 24 mini bottles), but you can expedite shipping if you would like your order to arrive sooner. If there's a real rush and you're concerned about getting your order on time, please reach out to us to place your order, or contact us with your order number so we can do our best to accommodate your needs.

What if something is out of stock?
If this happens we will notify you using the email address you entered at the time you placed your order. We will give you the option to select a substitute, wait for the wine to come in stock, or remove the wine from your order. We suggest you reply to us quickly so we can process your order right away and you can receive your shipment without delay.

Can you ship to a PO Box address?
Regulations prohibit us from delivering alcohol to PO boxes, we can only deliver your shipment to a physical address.

Can you ship my wine to Hawaii? How about Alaska?
We absolutely can ship to Hawaii and Alaska but we're not able to offer free shipping to these locations. Cost will vary based on the size of your order.

Why can't I select my state when entering my shipping address?
Regulations and laws are in place that limit our ability to ship to the following states:

Utah

We are happy to announce that we are now able to ship into the state of Illinois.

Note: While we can ship into the state of TX, there is an extended shipping delay for TX shipments. Please allow up to 15 days for your shipment to be received.

Signature Required: Do I need to be home to receive my order?
Federal regulations require an adult, with valid ID to sign for all deliveries containing alcohol. THIS IS NOT A KOSHERWINE.COM REQUIREMENT THEREFORE, WE DO NOT HAVE THE ABILITY TO WAIVE THIS REQUIREMENT. We recommend signing up for UPS My Choice so you can monitor your shipment, you can also make changes to the delivery address once it's shipped.
If you are not home to receive your shipment, UPS will leave a note on your door and make two more delivery attempts. After the third failed attempt your wine will be returned to us. You may be responsible for the cost of re-shipping orders that are returned.
Tip: Our customers find that shipping their order to a business address increases the odds of a successful delivery on the first attempt.

Will my wine spoil or freeze while in transit?
We monitor the weather closely to ensure the outside temperature does not jeopardize the integrity of the wine while en route. If we have any concerns due to extreme - hot or cold -weather, we will hold the shipment in our warehouse until the weather is suitable for shipping wine.

Can You Deliver on Saturday or Sunday?
Our shipments are delivered Monday through Friday. Please consider processing and transit times when placing your order.

Can I change my shipping address after I place my order?
Let us know as soon as possible. We can easily change the shipping address before your order is processed. However, once the order has been processed we need to re-route your package with UPS - a nominal fee applies for this service.

The legal stuff
There's some legal information that we need to share with you. Nothing scary but our attorneys need us to put this on the website for you to see! By using our site and completing your purchase, you are agreeing to the terms below.

ALL ALCOHOL PRODUCTS ARE SOLD IN WASHINGTON DC AND TITLE PASSESS TO THE BUYER IN WASHINGTON DC. We make no representation to the legal rights of anyone to ship or import alcoholic beverages into any state outside of WASHINGTON,DC. The buyer is solely responsible for shipment of wines. By placing this order with your credit card, check, or cash, you authorize us to act on your behalf in processing and shipping this order, including engaging in a common carrier to deliver your order. Under the terms of sale, the common carrier is acting as your agent. WINES MAY BE SOLD AND DELIVERED ONLY TO PERSONS WHO ARE AT LEAST 21 YEARS OLD AND THE PERSON TO WHOM DELIVERY WILL BE MADE IS AT LEAST 21 YEARS OLD. When your alcoholic beverages are delivered the person receiving delivery will be required to show identification proving that he or she is at least 21 years old. Due to our policy of not shipping alcohol to minors, please be advised that WE RESERVE THE RIGHT TO REFUSE ORDERS FOR ANY REASON WITHOUT EXPLANATION. Thank you for your understanding.

If any communication from this website is not in conformity with any jurisdiction rules and regulations governing solicitation, advertising, shipping and/or transacting business in such jurisdiction, then such communication and any offers made herein in connection therewith, shall be void to the extent prohibited by law.

CONTACT US

Phone: 1-866-567-4370 (KOSHER-0)

Email: customerservice@kosherwine.com

Hours of operation (All Times are Eastern):
Monday - Thursday: 9:00 am -5:00 pm
Friday: 9:00 am - 2:00 pm
Erev Yomim Tovim: 9:00 am - 2:00 pm
Saturday: Closed
Sunday: Closed